Agnes Bethel Return Policy
Customer satisfaction is the foundation of our business. Agnes Bethel, LLC hope that you love your purchase but in the event that you do not, Agnes Bethel, LLC is more than happy to issue a full refund/exchange on unworn/undamaged merchandise within 14 days from the date of delivery (i.e. your return shipment must be postmarked within 14 days from receipt of your order). All merchandise must include the original invoice, shoe box, dust bag, and unremoved sole protectors.
All our shoes are either soft or hard leather and are very delicate, we cannot accept returns on shoes that appear worn or damaged so we recommend that all shoes must be tried on for fit and size on clean, carpeted surfaces. Only until you are 100% sure that you will be keeping the shoes we suggest removing the plastic sole protector. Shoes of which the soles appear to be damaged will result in merchandise being shipped back and no refund/exchange will be granted.
Shipping costs are non–refundable.
Agnes Bethel, LLC will not assume responsibility in the event a return package is lost, stolen, or mishandled. We recommend keeping all tracking information for your records.
We thank you for your understanding.
Agnes Bethel Exchange Policy
In order to keep our shoes exclusive, there is a limited amount of size availability per style and color. Please follow all of the procedures and requirements above to return your merchandise for exchange. A direct exchange can be granted for a different size of the same style, or for another item of the same value (excluding special edition items). All exchanges are subject to availability and are not guaranteed. Should the requested size not be available to fulfill your exchange, a refund will be issued to the original form of payment.
Order Processing & Delivery
Orders will generally begin processing within 2 to 3 business days unless it is a pre-order item. Once orders are fully processed a confirmation email along with shipping information will be sent.
Agnes Bethel, LLC reserves the right to verify and request additional identification information for packages requesting to be shipped to an address other than the authorized cardholders billing address. The billing information provided must be verifiable and must match the information the card issuer has on file.
Pre-orders are charged in full at the time the order is placed. Please note that product arrival dates are estimates and not guaranteed due to varying production and shipping time frames. If for any reason your order is delayed we will notify you with new arrival times and shipment dates.
To cancel or modify an order, please email email@example.com. However, once an order has been placed and processing has begun we cannot guarantee the cancellation or modification of a purchase.